Customer Relationship Management Workshop
Delivered by: Ewan Bent - Shrewsbury Business Consulting
Join Ewan Bent of Shrewsbury Business Consulting on this informative workshop on customer relationship management, you will look at:
Customer Relationship Management
Why Customer relationship management is important
Product / service feedback and improvement.
Ready market for new products / services
Reduces price sensitivity
What are the principles of good customer management?
Quality, reliability, value for money, ease of buying.
How can we manage our customer base.
The importance of communication
Using your customers as your sales force.