Customer Relationship Management Workshop

Delivered by: Ewan Bent - Shrewsbury Business Consulting

Join Ewan Bent of Shrewsbury Business Consulting on this informative workshop on customer relationship management,  you will look at:

Customer Relationship Management

Why Customer relationship management is important

Repeat business

Recommendations

Product  / service feedback and improvement.

Ready market for new products / services

Reduces price sensitivity

What are the principles of good customer management?

Quality, reliability, value for money, ease of buying.

How can we manage our customer base.

CRM systems

The importance of communication

Inviting feedback

Using your customers as your sales force.